By processing your payment and completing an order with us, you accept the following terms and conditions regarding the shipping and delivery of your order.
- All orders are packed and shipped within 24 hours of placement, excluding weekends and public holidays.
- Orders placed after 10am AEST on Monday, Tuesday, Wednesday, Thursday and Friday will be shipped the following business day
We ship our orders with various carriers. Some Sydney suburbs are eligible for same day delivery. Same day delivery applies to eligible orders with a Same Day Delivery shipping method, selected at checkout and an eligible street address/residential address (we are unable to ship to PO Box’s). For more information and eligibility regarding same day delivery - please email or call us.
Once your order is packed and leaves our warehouse, an email will be sent to the email address entered when the order was placed. This email will provide the tracking number so you can track the progress of your order.
How is COVID-19 impacting the shipping and delivery time?
While it’s business as usual here at Ozytoolboxes many of our carriers have experienced delays due to changes in work-safety compliance to combat the spread of COVID-19. This combined with increased shipping volumes has caused delays in transit times. If you require delivery by a specified date, please review our estimated shipping time frames to ensure your order will arrive on time.
When will my order be shipped?
All orders are packed and shipped within 24 hours of placement, excluding weekends and public holidays. Orders placed after 10am AEST on Monday, Tuesday, Wednesday, Thursday and Friday will be shipped the following business day
How do I track my order?
Once your order is shipped, you will receive an email notification with a link to track your shipment. This link will route you to view the tracking details as your order makes its way to you.
What if my order is not received?
If your order has not been delivered within the estimated window (12 business days) please contact our Customer Experience team as soon as possible. Please be sure to include your order number and confirm your shipping address.
Do you deliver to PO boxes/Parcel Lockers?
No, we do not offer shipping to PO Boxes and Parcel Lockers.
Do you offer insurance?
We offer transit insurance for an additional fee, providing coverage for any incidents which may occur during the delivery process.
How do I update my shipping address?
We do our best to process and ship orders as soon as possible, so while we would love to-- regrettably we cannot always honor these changes or cancelations. Requests for address changes or order cancelations should be submitted within 3 hours from the time the order was placed. Please send your request to email@example.com and be sure to include your order number and the keywords “order change” in the subject line.
For address changes please include the new address in the body of the email. Please note, weekends, public holidays and high volumes may impact our ability to attend to every request. For order or shipping changes additional charges may be applied.
What if I have specific delivery instructions?
If you have any special delivery instructions, please be sure to note them at the time of your purchase. If the order has already been placed, you may email comments to us at firstname.lastname@example.org.
What if my order is delivered to the wrong address?
Please contact our Customer Experience Team as soon as possible. Be sure to include your order number and confirm your shipping address, so we can have this resolved for you as soon as possible.
Do you offer rush shipping options?
Regrettably, if you reside outside of reach for our same day delivery service we are unable to provide faster shipping methods at this time.
Do you provide international shipping?
We do not deliver any item or product to any location outside of Australia.
What if my item is damaged during transit?
It is important that you inspect the item upon delivery. If you suspect that the item has been significantly damaged in transit, please contact us as soon as possible. Items are inspected prior to dispatched from the warehouse and sent in perfect condition unless otherwise advised prior to the sale.
Terms & Conditions for shipping
Delivery times can change depending on the time of the year, holiday periods, weekends and severe weather. We are not responsible for lost or stolen packages or packages delayed in transit. It is the customer’s responsibility to provide the correct shipping/delivery address for an order. If the wrong delivery address is provided, OzyToolboxes may not be able to offer reimbursement for this package. Order shipments are arranged at the time payment is received, therefore, certain payment types may take several days to be processed and as such, once payment has been processed and cleared, deliveries will take place at that time.